Returning An Online
Purchase at Ann Taylor (page 2 of 3)
finally had some time this morning to visit an Ann Taylor boutique, and
so I took the blouse and cardigan and receipt and headed for the mall.
When considering what a woman would wear to Ann Taylor on a weekday, I
decided to go for a bit dressier look that included the navy ballet
flats gifted by Karen. I chose a cute navy top with horizontal white
stripes to go with me flats, and then I accented those with my pink
skinny jeans. I really loved the combination with the pretty flats, and
so I wore a sheer pair of pantyhose beneath my jeans that accented my
ankles and the flats just so, and I was ready for a trip to the mall.
Since I visited on the morning of a weekday, the store was not buzzing
at all, but the one sales lady on hand was occupied with another girl
who was returning something as well. Their transaction seemed to take
forever, and so I browsed around the boutique for a bit carrying the
dark online envelope that contained the tops as I waited for
someone to help me. The woman behind the register could tell that I
needed help, and so she called on the phone to have another sales girl
come help me.
When she arrived, I explained my situation, and she indicated that I
could return the items but I would have to purchase different sizes
online. I was a little bit puzzled when she said, "Can I help you
reorder these tops online?" but I guess the sales online and the sales
in the store differ, and so Ann Taylor online and the boutiques in the
malls function as different entities. In
to have things shipped to me directly, it does take some planning and
timing, and so I just decided to return the two items and then plan
further purchases for a later time. The woman who helped me was fine
with that, and she was so helpful during the entire process.
Luckily I had my receipt from the online order, and then when she asked
if she could see the credit card I used for the purchase, I happily
produced it with my girl name, and she zipped right through the
transaction without a hitch. I never thought I'd see the day when I
would actually be able to engage a sales woman to the point of actually
doing an exchange in a store, but having a somewhat girl voice and a
credit card in my female name to add to my look, it's become much easier
to experience all kinds of scenarios in real life.
After the exchange, the sales woman (she wasn't wearing a name badge, so
I don't know her name) asked if there was anything else she could helip
me with, and I replied that I would just look around and perhaps try on
a medium sweater to check the fit. She said, "You bet!" and so I looked
at a few sweaters and found a color in medium that matched my skinny
jeans and then headed for the fitting rooms. The fitting rooms reminded
me of a mini-four-star hotel they were so gorgeous, and it felt
wonderful to be inside trying on an $80 sweater.
The medium fit me perfectly, and I took just a few more poses than
normal just because it felt so good to be in the Ann Taylor fitting
room. I need to be a savvy shopper when it comes to further purchases
from Ann Taylor just because of the cost, but I had a truly wonderful
morning returning some clothes and then trying on a new top at one of my
favorite boutiques, Ann Taylor.